I have experienced 12 broken implant screws during the past 19 years. In September 2016, I had three broken implant screws on my bridge. The dentist who placed my bridge and previous broken screws did not know where or if replacement screws would be available. He sent me to a dental implant specialist who did not have the expertise to help me but knew someone who has a reputation of handing difficult cases. He referred me to Dr. Mastrovich. When I first met Dr. Mastrovich, I was very nervous and apprehensive. Dr. Mastrovich quickly put me at ease and assured me that if he can’t find the parts, he could machine new screws. He took time to educate me about my implant system and options to help prevent future screw breakage. Within two weeks he repaired my bridge with upgraded screws at a lower price. This was the first time I have ever had a phone call from a dentist office that called me the next day to check on me. Dr. Mastrovich and his staff exceeded my expectations.